|When you use Motocheck or any of Visacheck’s website, apps or services, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
|A. ScopeThis notice applies to users of Visacheck’s services anywhere in the world, including users of Visacheck’s apps, websites, features, or other services.
|B. Data controller and transferMotocheck. and Visacheck Technologies Ltd. are the data controllers for the personal data collected in connection with use of Visacheck’s services in the GloballyVisacheck Technologies Ltd. is the data controller for the personal data collected in connection with use of Visacheck’s services everywhere else.
III. Data collections and uses
|A. The data we collectVisacheck collects personal data: provided by users to Visacheck, such as during account creationcreated during use of our services, such as location, app usage, and device datafrom other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities
|The following personal data is collected by or on behalf of Visacheck:1. Data provided by users. This includes:User profile and checkout information: We collect data when users place orders (including using guest checkout) or create or update their Visacheck accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Visacheck apps.
This also includes gender and/or occupation (when required for certain Visacheck services or programs, such as Visacheck Cash or features that enable women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”Background check and identity verification (drivers and delivery persons): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Visacheck’s behalf. We also verify the identities of riders, and of order recipients who request alcohol orders.Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.User content: We collect the data submitted by users when they contact Visacheck customer support (including at Visacheck Greenlight Hubs, or via videoconferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Visacheck. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Visacheck.2. Data created during use of our services. This includes: Vehicle data (vehicle owner and driver information): We collect vehicle ownership details, repair history and inspection report. The Motocheck app collects this information during . Visacheck collects this data when the Visacheck app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.Location data (riders and order recipients). We collect riders’, and order recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve rider and order pickups, facilitate deliveries, enable safety features, and prevent and detect fraud. Please see our Rider Location Help page for detailed information on how we use this data.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders, and order recipients can enable location data collection). Visacheck collects such data from the time a ride, or order is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Riders and order recipients may use the Visacheck apps without enabling Visacheck to collect precise location data from their mobile devices. However, this may affect features in the Visacheck apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant’s name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see “How We Use Data” below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice. Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.Communications data: We enable users to communicate with each other and Visacheck through Visacheck’s mobile apps and websites. For example, we enable drivers and riders, and delivery persons and order recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Visacheck receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Visacheck may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with Visacheck if submitted to customer support by the users in connection with safety incidents. Please see here for more information.3. Data from other sources. These include:Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.Visacheck account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Visacheck for Business accounts.users or others providing information in connection with claims or disputes.Visacheck business partners through which users create or access their Visacheck account, such as payment providers, social media services, or apps or websites that use Visacheck’s APIs or whose APIs Visacheck uses. Visacheck business partners in connection with debit or credit cards issued by a financial institution in partnership with Visacheck to the extent disclosed in the terms and conditions for the card.vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements insurance, vehicle, or financial services providers for drivers and/or delivery personspartner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)publicly available sourcesmarketing service providers or data resellers whose data Visacheck uses for marketing or researchlaw enforcement officials, public health officials, and other government authoritiesVisacheck may combine the data collected from these sources with other data in its possession.
|B. How we use personal dataVisacheck uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:to enhance the safety and security of our users and servicesfor customer support for research and development to enable communications between users to send marketing and non-marketing communications to usersin connection with legal proceedingsVisacheck does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
|We use personal data we collect:1. To provide our services. Visacheck uses data to provide, personalize, maintain, and improve our services.
|D. Data sharing and disclosureSome of Visacheck’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
|Visacheck may share personal data:1. With other usersThis includes sharing:Driver name, date of birth and drivers license idVehicle make, model, year and inspection report riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the dropoff location of the other riders.for drivers and delivery persons, we may share data with the rider(s), order recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.for those who participate in Visacheck’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.2. At the user’s requestThis includes sharing data with:Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.Visacheck business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Visacheck may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other Visacheck business partners and their users in connection with promotions, contests, or specialized services.Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”. 3. With the general public Questions or comments from users submitted through public forums such as Visacheck blogs and Visacheck social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.4. With the Visacheck account ownerIf a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:a driver or delivery person uses an account owned by or associated with an Visacheck partner transportation company or restaurant
|E. Data retention and deletionVisacheck retains user data for as long as necessary for the purposes described above.Users may request deletion of their accounts at any time. Visacheck may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
|Visacheck retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Visacheck app, or through Visacheck’s website (riders and order recipients here; drivers and delivery persons here; guest checkout users here).Following an account deletion request, Visacheck deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
IV. Choice and transparency
|Visacheck enables users to access and/or control data that Visacheck collects, including through: privacy settingsdevice permissionsin-app ratings pagesmarketing choices Visacheck also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Visacheck restricts its processing of user personal data.
V. Updates to this notice
|We may occasionally update this notice.
|We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Visacheck apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.