I. Introduction

When you use Motocheck or any of Visacheck’s website, apps or services, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

II. Overview

A. ScopeThis notice applies to users of Visacheck’s services anywhere in the world, including users of Visacheck’s apps, websites, features, or other services.
This notice describes how Visacheck and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice. This notice specifically applies to:Riders: individuals who request or receive transportation, including those who receive transportation requested by another individualDrivers: individuals who provide transportation to Riders individually or through partner transportation companiesParters: organisations that rely on Visacheck or its software Motocheck for vehicle inspection, driver onboarding or other related services. Autocentres: individuals who provide automotive repair and inspection services, including via Motocheck Inspection App.This notice also governs Visacheck’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Visacheck for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.All those subject to this notice are referred to as “users” in this notice.In addition, please note the following:For users in Nigeria: Visacheck does not process the personal data of users in Nigeria for purposes of the legitimate interests of Visacheck or other parties. Instead, Visacheck processes such personal data on the grounds that it is necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or based on users’ consent.For Guest Users: The personal data of those who order or receive vehicle inspection reports,, deliveries or order pick-ups via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. This specifically includes Guest Users who receive rides/deliveries ordered by owners of Visacheck Health, Visacheck Central, Visacheck Direct or Visacheck for Business accounts, or who receive rides or deliveries ordered by friends, family members or others. Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us or through the addresses below with any questions regarding our practices in a particular country or region.
B. Data controller and transferMotocheck. and Visacheck Technologies Ltd. are the data controllers for the personal data collected in connection with use of Visacheck’s services in the GloballyVisacheck Technologies Ltd. is the data controller for the personal data collected in connection with use of Visacheck’s services everywhere else.
Visacheck Technologies Ltd. (109, Awolowo Road, Ikoyi, Lagos.) are the data controllers for the personal data collected in connection with use of Visacheck’s services in the GloballyVisacheck operates, and processes personal data, globally. The exercise of data protection rights can be directed at any controller mentioned above, preferably via the designated channels, and will be handled by Visacheck as a group. We may also transfer such data to countries other than the one where our users live or use Visacheck’s services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law.Questions, comments, and complaints about Visacheck’s data practices can be addressed to support@motocheck.co or visachecklimited@gmail.com. 

III. Data collections and uses

A. The data we collectVisacheck collects personal data: provided by users to Visacheck, such as during account creationcreated during use of our services, such as location, app usage, and device datafrom other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities
The following personal data is collected by or on behalf of Visacheck:1. Data provided by users. This includes:User profile and checkout information: We collect data when users place orders (including using guest checkout) or create or update their Visacheck accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Visacheck apps.

This also includes gender and/or occupation (when required for certain Visacheck services or programs, such as Visacheck Cash or features that enable women to provide services or receive services to/from other women).

We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”Background check and identity verification (drivers and delivery persons): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Visacheck’s behalf. We also verify the identities of riders, and of order recipients who request alcohol orders.Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.User content: We collect the data submitted by users when they contact Visacheck customer support (including at Visacheck Greenlight Hubs, or via videoconferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Visacheck. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Visacheck.2. Data created during use of our services. This includes: Vehicle data (vehicle owner and driver information): We collect vehicle ownership details, repair history and inspection report. The Motocheck app collects this information during . Visacheck collects this data when the Visacheck app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.Location data (riders and order recipients). We collect riders’, and order recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve rider and order pickups, facilitate deliveries, enable safety features, and prevent and detect fraud. Please see our Rider Location Help page for detailed information on how we use this data.

We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders, and order recipients can enable location data collection). Visacheck collects such data from the time a ride, or order is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

Riders and order recipients may use the Visacheck apps without enabling Visacheck to collect precise location data from their mobile devices. However, this may affect features in the Visacheck apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant’s name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see “How We Use Data” below for more information on how we market our services to users).

In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice. Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.Communications data: We enable users to communicate with each other and Visacheck through Visacheck’s mobile apps and websites. For example, we enable drivers and riders, and delivery persons and order recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Visacheck receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Visacheck may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with Visacheck if submitted to customer support by the users in connection with safety incidents. Please see here for more information.3. Data from other sources. These include:Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.Visacheck account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Visacheck for Business accounts.users or others providing information in connection with claims or disputes.Visacheck business partners through which users create or access their Visacheck account, such as payment providers, social media services, or apps or websites that use Visacheck’s APIs or whose APIs Visacheck uses. Visacheck business partners in connection with debit or credit cards issued by a financial institution in partnership with Visacheck to the extent disclosed in the terms and conditions for the card.vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements insurance, vehicle, or financial services providers for drivers and/or delivery personspartner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)publicly available sourcesmarketing service providers or data resellers whose data Visacheck uses for marketing or researchlaw enforcement officials, public health officials, and other government authoritiesVisacheck may combine the data collected from these sources with other data in its possession.
B. How we use personal dataVisacheck uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:to enhance the safety and security of our users and servicesfor customer support  for research and development  to enable communications between users to send marketing and non-marketing communications to usersin connection with legal proceedingsVisacheck does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
We use personal data we collect:1. To provide our services. Visacheck uses data to provide, personalize, maintain, and improve our services.
This includes using data to:create/update accountsenable transportation and delivery services (such as using location data to facilitate a rider or order pickup or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilitiesprocess paymentstrack and share the progress of rides or deliveriescreate Visacheck travel itineraries and offer related services, such as rides to the airport, rental car reservations, or food deliveries. facilitate insurance, vehicle, invoicing, or financing solutionsperform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.Visacheck performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:verifying users’ identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.

Where permitted by law, we may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology, where permitted by law.In addition, where permitted by law, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs for the sole purpose of preventing identity-borrowing or use of our services by unauthorized drivers or delivery people.using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip or in the process of making a delivery.  using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Visacheck or other parties, including users and members of the general public.3. Customer support. Visacheck uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Visacheck’s legitimate interests developing new services and features.5. Enabling communications between users. For example, a partner may message or call a driver to onboard them on their platform. a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call an order recipient with information about their order.Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.6. Marketing. Visacheck may use personal data to market our services to our users. This includes sending users communications about Visacheck services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by Visacheck partners. For example, we may provide recommendations, promotions, or ads for Visacheck partners based on users’ past orders. Although we inform users about products and services offered by Visacheck partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off Visacheck’s apps and websites, including based on user location, use of Visacheck’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Visacheck’s services.For information about how to opt out of certain marketing communications (including ads) from Visacheck and its advertising partners, please see the section titled “Marketing choices.”We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Visacheck has notified some users by email of ballot measures or pending legislation relating to Visacheck’s services in those users’ areas.Visacheck performs the above activities on the grounds that they are necessary for purposes of Visacheck’s legitimate interests in informing users about Visacheck services and features or those offered by Visacheck partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding Visacheck’s use of your data for marketing.7. Non-marketing communications. Visacheck may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Visacheck or its partners.Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or for purposes of Visacheck’s and its users’ legitimate interests in informing users about events that may have an impact on how they can use Visacheck services.8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Visacheck’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.Visacheck performs the above activities on the grounds that they are necessary for purposes of Visacheck’s legitimate interests in investigating and responding to claims and disputes relating to use of Visacheck’s services and features, and/or necessary for compliance with applicable legal requirements.9. Automated decision-makingWe use personal data to make automated decisions relating to use of our services. This includes:flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Visacheck, its users, and others. In some cases, such as when a user is determined to be abusing Visacheck’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation,Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

Visacheck performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Visacheck, its users and others.
C. Cookies and third-party technologiesVisacheck and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Visacheck’s Cookie Notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Visacheck uses cookies and similar technologies for purposes such as:authenticating usersremembering user preferences and settingsdetermining the popularity of contentdelivering and measuring the effectiveness of advertising campaignsanalyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our servicesWe may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.
D. Data sharing and disclosureSome of Visacheck’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Visacheck may share personal data:1. With other usersThis includes sharing:Driver name, date of birth and drivers license idVehicle make, model, year and  inspection report riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the dropoff location of the other riders.for drivers and delivery persons, we may share data with the rider(s), order recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.for those who participate in Visacheck’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.2. At the user’s requestThis includes sharing data with:Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.Visacheck business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Visacheck may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other Visacheck business partners and their users in connection with promotions, contests, or specialized services.Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.  3. With the general public Questions or comments from users submitted through public forums such as Visacheck blogs and Visacheck social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.4. With the Visacheck account ownerIf a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:a driver or delivery person uses an account owned by or associated with an Visacheck partner transportation company or restaurant
a delivery person acts as a substitute (UK only)5. With Visacheck subsidiaries and affiliatesWe share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Visacheck processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.6. With Visacheck service providers and business partnersVisacheck provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:payment processors and facilitatorsbackground check and identity verification providerscloud storage providersGoogle, in connection with the use of Google Maps in Visacheck’s apps (see Google’s privacy policy for information on their collection and use of data)Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectivenessresearch partners, including those performing surveys or research projects in partnership with Visacheck or on Visacheck’s behalfvendors that assist Visacheck to enhance the safety and security of Visacheck apps and servicesconsultants, lawyers, accountants, and other professional service providersinsurance and financing partnersairportsproviders of bike and scooters that can be rented through Visacheck apps, such as Limerestaurants, grocery stores and other merchants from whom order recipients place orders, as well as partners and/or their point of sale providers, including for order fulfillment, delivery, communications and marketing purposes  third-party vehicle suppliers, including fleet and rental partners7. For legal reasons or in the event of a disputeVisacheck may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Visacheck’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.8. With consentVisacheck may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletionVisacheck retains user data for as long as necessary for the purposes described above.Users may request deletion of their accounts at any time. Visacheck may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Visacheck retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Visacheck app, or through Visacheck’s website (riders and order recipients here; drivers and delivery persons here; guest checkout users here).Following an account deletion request, Visacheck deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

Visacheck enables users to access and/or control data that Visacheck collects, including through: privacy settingsdevice permissionsin-app ratings pagesmarketing choices Visacheck also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Visacheck restricts its processing of user personal data.

V. Updates to this notice

We may occasionally update this notice. 
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Visacheck apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.